Frequently Asked Questions

Are there any integration options?

Yes, this is Movinghub’s preference. Please contact us at support@movinghub.io for further information.

What does the white label offer?

When the lead is created they are sent and email to let them know they will be called and when a lead is closed. These can be given your logo and when Movinghub call it can be on behalf of your agency. You can also create a landing page, with your branding, for your website where people can put in their own details in order to be contacted. All of this is simple and easy to set up and is a matter of loading a few of your logos. White labelling costs you nothing.

What services can you offer and connect?

There are a wide range of services we assist clients with pre and post move, starting with Electricity, Gas, Internet and Pay TV. Other services include storage, removalists, security, cleaning, locksmiths and much more.

How often do I receive payment for the leads I put through?

Payday is scheduled at the end of a billing cycle, generally on the 28th day of each month, or next business day. Depending upon payment method, it may take up to 10 days to receive the commission.

How do I receive payment?

Commissions are paid each month via bank transfer.

How do I refer a client?

There are numerous ways to refer a client to Movinghub. Firstly via any software integration, Movinghub Partner App, Microsite widget or one of our other entry points such as a basic website form.

Do you offer temporary connections?

Can be processed on behalf of the agent. Please seek further information from your Account Manager regarding process.

How will you communicate with my clients?

We can service your clients via phone sms or email.

Do you have tenancy forms we can use?

Tenancy forms can be designed by Movinghub. We have a number of templates our Account Management team can organise for your with your Real Estate’s details and logo.

How do I know my client has been contacted?

Via logging into the Movinghub dashboard, all referral statuses are available in real time including estimated commissions.

Still have questions? Search our knowledge base for answers or submit a ticket and we’ll get back to you.